We are happy to accept returns of items if contacted within 7 days of receipt of the package! You can contact us through the website chat, or at firstname.lastname@example.org. Items must be return in original packaging (including protective coating for our stainless steel laser charms), and full sets. Return shipping is covered by the buyer, and packages can be shipped to either of the following addresses:
8 Customs St
1968 Cardigan Road
St Peters, PE
The US address will be more cost efficient to ship to for most of our clients, but will often take 3-4 weeks before we can process the return. Our Canadian address will cut that time in half (1-2 weeks), but may be more expensive.
The moment we receive the package back to us, we will let you know and process your refund!
We do recommend insuring all packages as we are not liable for lost returns.
Please include your order number in the package- if we can't find your order, we can't process your refund!
We do not accept returns of items if we aren't contacted first, to request the return. Custom items and items purchased through reserve listing are also not eligible for return.
If you are interested in returning an item due to damage, or aren't happy with them for any other reason, please contact us! We want all of our clients to be thrilled with their orders, and we're happy to work with you to correct any errors.