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Frequently Asked Questions
PLEASE NOTE: US orders are shipped from NY and are not affected by the Canada Post Strike.
As you may have heard, the ongoing Canada Post strike is causing disruptions to mail and parcel deliveries across the country. Canada Post is not currently accepting new packages, and packages currently in transit will be delayed. At this time the length of the strike is still uncertain.
To ensure you get all your favourite jewelry supplies during the Canada Post strike, we’ve partnered with FedEx, Purolator, and UPS! Shipping rates are calculated in your cart based on your location, so you can pick the option that works best. All orders over $150 still ship for free!
We are still accepting orders with Canada Post shipping, but they will not be shipped until the strike is over.
We have two locations. We ship our Canadian orders from Montreal, Quebec, and our US orders from Champlain, New York.
We do our best to keep our prices as low as possible across the board, so everyone can create jewlery affordably. If you are looking to purchase larger wholesale quantities, we do offer:
1) Bulk Packs
Most products have two pack sizes on the product page - a standard and a bulk pack. The bulk is 5x the quantity of the single for 32% off. For example, if a charm is 8 pieces for $2.50, the bulk pack would be 40 charms for $8.50, a 32% discount.
2) Rebate Codes
For those placing larger orders you can use the following discount codes at checkout:
20% OFF Orders $400.00 USD and over Code is Rebate20
15% OFF Orders $200.00 to $399.99 USD Code is Rebate15
10% OFF Orders $100.00 to $199.99 USD Code is Rebate10
5% OFF Orders $50.00 to $99.99 USD Code is Rebate5
3) Single Item Discounts
If you need a large quantity of a single item please reach out to us. We can likely give you a better price than you think!
4) New Arrivals
All of our new supplies are discounted 10% for the first week. Browse our newly listed jewelry supplies here!
Yes! Everything listed on our website is either in stock and ready to ship, or is produced in our shop and will be ready to ship within 1 business day.
No problem! We offer a variety of different shipping upgrades to ensure your order arrives as quickly as possible. If you're working with a particular deadline, please reach out to us directly and we can ensure everything runs smoothly.
Our standard processing time is 1-2 business days. We offer shipping options anywhere from standard 5-9 business day delivery to FedEx Overnight services.
Products
No. All of our supplies are lead and cadmium free.
Moisture, humidity and chemicals can cause most metals to tarnish. We recommend keeping your jewelry clean and away from harsh chemicals or prolonged periods of moisture. Following these basic guidelines will ensure your supplies last for years to come.
We do offer a wide range of stainless steel jewelry supplies for those who need complete assurance that their jewelry won't tarnish.
Most jewlery supplies contain small parts that can be a choking hazard... as a result, we mark all of our items not suitable for children.
Shipping
Yes! The threshold depends on the country:
Canada
Free Expedited Canada Post on orders over $150
$10 discount on shipping costs for orders over $100
$5 discount on shipping costs for orders over $60
United States
Free USPS Ground Advantage on orders over $60
Free USPS Priority Mail on orders over $75
International
Free USPS International shipping on orders over $250.
In comparison to USPS, Canada Post needs to serve a larger geographic area that is inhabited by less people. This means the costs of shipping within Canada are significantly higher.
A tracked package can be sent across the USA for less than $5, while a tracked package anywhere in Canada starts at $15.
There are only two options from Canada Post that exist on either side of the price spectrum, with nothing in the middle:
Canada Post Regular Mail
This is the same as a regular envelope/piece of mail. It is paid through stamps affixed to the package, with no tracking information available. It is the affordable option, but is limited to 500 grams, and the package thickness cannot be over 2cm.
Canada Post Expedited (free over $150)
This service offers tracking and has no limits to weight and/or thickness.Estimated at 2-7 business days, it includes free tracking and insurance.The cost is dependent upon your location, the size of the package, and the weight.
If you are not seeing the Regular Mail option at checkout it is likely because your total order weight is above 500 grams, or it includes items that will push it past the 2cm thickness limit. In this instance Expedited Canada Post is your best bet. If you believe your order should be eligible for Regular Mail and it isn't showing up please contact us and we'll investigate.
We offer free shipping for US orders over $60, Canadian orders over $150, and International orders over $250.
Shipping is calculated by your location and the weight of the items in your cart. We offer a range of shipping options that include inexpensive Flat (non-tracked) service, all the way up to FedEx Overnight. You can see the shipping costs directly in your cart.
Here are the delivery times for all shipping options:
Canada
Canada Post Regular Mail - 1 to 3 weeks, up to 6 weeks in rural areas
Canada Post Expedited - 2-7 business days
Canada Post Xpresspost - 1-3 business days
FedEx 2 Day - 2 business days
FedEx Overnight - 1 business day
United States
USPS Ground Advantage - 3-7 business days
USPS Priority Mail - 2-4 business days
FedEx 2 Day - 2 business days
FedEx Overnight - 1 business day
International Locations
USPS International - 2-4 weeks dependent upon location
FedEx International Economy - 1-2 weeks
We aim for a 1 business day processing time for all orders. Orders that include our made-to-order stainless steel charms can sometimes take 2 business days. Orders that include custom charms only begin production once the design has been approved by the client.
We offer a number of shipping upgrades to ensure you get your supplies as quickly as you need them.
United States: we offer USPS Priority as well as FedEx 2 Day & Overnight options at checkout.
Canada: we offer Xpresspost as well as FedEx 2 Day & Overnight options at checkout.
International: please contact us directly.
Sorry to hear that! If your order was shipped with tracking you can check the status of the package on the carriers page. Your tracking number would have been emailed to you when the order shipped.
If your order is delayed or should have arrived by now, please reach out to us directly - we will be happy to look into it for you!
We are happy to ship internationally to all locations! We offer free International shipping on all orders over $250. If you have any questions about specific locations please don't hesitate to reach out to us.
You will receive an email with your tracking details once your order is dispatched. You can track your order directly on the carrier's page. If you are having trouble finding the tracking details please reach out to us and we'll help you find it!
Ordering
We accept all major credit cards as well as PayPal.
Of course! You can use the coupon code ADDTO on your second order to remove the shipping charges. Just be sure to place the second order quickly, or let us know via email to hold the first one.
So sorry about that! We do our best to ensure that every order leaves here perfectly but occasionally we make a mistake. Please contact us directly and we will be happy to find a suitable solution.
Custom Charms
Nope! You can order as many, or as little, as you'd like.
Please use the custom charm listing and select "Reorder" under Type of Design.
Definitely not! Your designs can only be ordered by you. If you'd like for someone else to order it on your behalf we require authorization from the original purchaser.
Custom charms are produced and shipped within 1-2 business days of the design being approved.
Returns
Almost all items can be returned providing they are still in their original condition, original packaging, and original sets.
The following items cannot be returned: items purchased from the Sale & Liquidation section, items purchased by reserve listing, and custom charms.
Please contact us within 7 days of receiving your package. The return must arrive within 14 days of contacting us.
We have options for returning items:
Bohemian Findings
102 W Service Rd
#197
Champlain, NY
12919
Bohemian Findings
197 Avenue Labrosse
Pointe-Claire, Quebec
H9R 1A3
The US address will be more cost efficient to ship to for US clients, but will often take 3-4 weeks before we can process the return. Our Canadian address will cut that time in half (1-2 weeks).
The moment we receive the package back to us, we will let you know and process your refund!
We do recommend insuring all packages as we are not liable for lost returns.
Please include your order number in the package- if we can't find your order, we can't process your refund!
If you are interested in returning an item due to damage, or aren't happy with them for any other reason, please contact us! We want all of our clients to be thrilled with their orders, and we're happy to work with you to correct any errors.