ARE THERE ANY ADDITIONAL CUSTOM, DUTIES OR TAXES WHEN ORDERING FROM THE USA?
We are located in Canada, but we drive our orders to the border to be processed through customs and mailed at a US Post office. As we use domestic USPS shipping with tracking to ship your order, there's no additional fees upon delivery!
FedEx shipments are shipped from Canada, but will also not require any additional taxes, duties, or fees, as long as they are under $800 USD. Please contact us directly if you need to place an order over that item total!
THERE IS AN ISSUE WITH MY ORDER. WHAT DO I DO?
Please reach out to us directly if there is an issue with your order - we would be happy to make it right! You can contact us through the Contact Us page on the website, the Live Chat in the bottom right corner of your screen, or by email directly at email@example.com
PLEASE NOTE: If you do have an issue with your order, we require that you let us know within 30 days of receiving it.
IS EVERYTHING IN STOCK?
We are happy to report that all items listed on our website are stocked by Bohemian Findings. We do not drop-ship from suppliers or backorder your items for a prolonged period of time. If you have ordered something that for some reason cannot be fulfilled, we will send you a message asking if you'd like a refund for that item or a different item instead.
DO YOU OFFER DISCOUNTS?
We are happy to offer free shipping for all US orders over $49 USD! We also currently offer the following discounts that you can apply to your item total at checkout:
20% OFF Orders $400.00 USD and over Code is Rebate20
15% OFF Orders $200.00 to $399.99 USD Code is Rebate15
10% OFF Orders $100.00 to $199.99 USD Code is Rebate10
5% OFF Orders $50.00 to $99.99 USD Code is Rebate5
If you are looking to purchase a larger quantity of a single item, feel free to send us a message - we may be able to offer better bulk pricing!
HOW LONG WILL IT TAKE YOU TO SHIP MY ORDER?
We are always working hard to get your orders out as quickly as possible!
Most of your orders will ship within 1 business day. Our stainless steel laser charms can take a little longer - from 1 - 5 business days, depending on the volume of orders we're currently processing.
Please let us know in the note at checkout, or by contacting us directly, if you have a deadline - we will do everything we can to make sure you meet it!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Canada: 1-3 weeks, up to 6 weeks to B.C
United States: 4-9 business days
International: 2-6 weeks
Canada: 1-7 business days
United States: 1-2 business days
International: 4-7 business days
Shipping times can vary depending on your exact location - please feel free to reach out if you have any questions! We offer a number of shipping options to work with any deadline you may have.
DO YOU OFFER FASTER SHIPPING?
We certainly do! You can opt for a faster shipping option in your cart at checkout.
WILL A SIGNATURE BE REQUIRED UPON DELIVERY?
We mark all of our shipments as No Signature Required, but we have been advised by our courier that it is up to the discretion of the driver as to whether or not (s)he will leave the item without requiring a signature.
Many of our clients have had success in contacting the shipping company directly to request the package be left without a signature, once they have the tracking number - so keep an eye on your email! Your tracking number will be sent to you there, when your order ships.
MY ORDER HASN'T ARRIVED, AND IT'S PAST THE ESTIMATED ARRIVAL TIME
I'm so sorry to hear that! If you contact us directly, I would be happy to look into it further for you - including opening a trace, or reshipping your order if necessary!
MY ORDER ARRIVED, BUT SOMETHING IS INCORRECT OR DAMAGED
I truly apologize for the inconvenience. We do our absolute best to ensure that every order leaves our shop perfect, but occasionally we drop the ball. Please contact us - we will do whatever it takes to make it right!
DO ANY OF YOUR ITEMS INCLUDE LEAD OR CADMIUM?
We only sell items that are lead free and cadmium free, so you can rest assured that our items are non-toxic!
WHY DO YOU MARK YOUR ITEMS AS ONLY FOR CHILDREN OVER THE AGE OF 15?
Craft supplies are often small pieces that can be harmful if ingested. For that reason, we mark them as only for children over the age of 15.
WILL THE ITEMS TURN/TARNISH OVER TIME?
Many of our charms and findings are a high quality zinc alloy, so they should hold their color barring exposure to excessive moisture, like swimming or bathing, or certain lotions or perfumes. That said, only stainless steel and pure gold never tarnish! We do offer a number of stainless steel charms, findings, chains and more in our shop!
CAN I CANCEL MY ORDER?
If you need to cancel your order, please contact us as soon as possible! We are doing our best to process orders immediately, so if it's already picked and processed, we may not be able to cancel it. We will do our best to catch it for you!
DO YOU ACCEPT RETURNS?
We do accept returns of items in original condition and packaging, and full sets, if you can please contact us within 5 business days of receipt of your order. We are unable to accept returns of custom or personalized stainless steel charms. Please see our return policy for more information!
ARE ANY OF YOUR ITEMS COPYRIGHTED?
We take copyright and trademarks very seriously here at Bohemian Findings. Out of respect for the intellectual property of others, we do our absolute best to ensure that every item we carry in our shop does not violate a copyright or trademark. If you notice an item in our shop that is your design, or the design of someone else, please contact us directly! We will remove it immediately from our store, and provide any and all supplier information, so it may be removed there as well.
All of the designs created on our stainless steel laser charms are the intellectual property of Bohemian Findings, and protected by copyright. You are free to purchase the finished charms from us, and use them in your own creations for resale, but the designs may not be used without our permission to make other charms or items. If you notice copies of our charms somewhere else, please let us know! We pride ourselves on our quality and originality, and would hate for someone to mistake a poor copy for our own work.